Items tagged : support

I don't have a link, but I do have a couple things that often work:

1) Don't call supprt, call sales. The last thing a sales person wants is to talk to you or to have an unhappy customer. They will often put you into contact with someone that can help you. If not, they may talk to management about improving their support system. If they think sales are going to be hurt by poor service, they will be on your side to make things better.

2) Make it clear you are not a newbie (unless you are). Have a list of the common fixes, like making sure the power is on, and all the things you have done to resolve the problem and the results. The sooner you can get through the level-one suport questions the sooner you can get the problem escalated to level-two and talk with someone who knows more and can be more creative with solutions.

 3) If you are trapped in voice mail or the auto-attendant, try hitting zero even if it's not given as an option. This can often connect you with a live operator and you may be able to get them to connect you directly to someone that can help.

4) If you are calling long distance and can't get through or are waiting forever, try changing the last digit of the phone number by 1 up or down. Companies often have sequential numbers and you may connect with some who can help you reach someone in support.